Honey attracts more flies than vinegar.
When faced with negative reviews that attack not only the quality of the food, but also the character and professionalism of the restaurant and its staff, it can be easy to feel defensive and respond in kind. However, as this example shows, sometimes the best response is not to get angry, but to remain calm and professional.
In this case, the restaurant owner chose to take the high road, responding to the review with a polite and measured explanation of the facts. By doing so, she was able to demonstrate her commitment to honesty and integrity, as well as her dedication to providing high-quality food and service to her customers. Moreover, she was able to discredit the reviewer’s claims and highlight the importance of conducting oneself with honesty and integrity, even in the face of unfair criticism. In an age where online reviews can make or break a business, it’s essential for business owners to prioritize professionalism and to respond to negative reviews in a constructive and respectful manner.
