Delivery Is Hard
Having friends who have worked as food delivery drivers, I understand that it can be a difficult and often thankless job. Drivers often face challenges, such as driving long distances without receiving a tip, dealing with rude customers, or encountering situations where they are unable to deliver the food. These challenges can be frustrating and demoralizing, making it all the more important for restaurants to support their drivers.
In this case, it’s commendable that the restaurant owner took the side of the delivery driver and called out the customer for giving the wrong phone number and not answering their door. While the adage “the customer is always right” has long been a standard in customer service, it’s important to remember that it’s not always true or fair. In fact, prioritizing the satisfaction of the customer over the well-being of the staff can lead to poor morale and high turnover rates. By supporting their staff and advocating for them, restaurant owners can build a better workplace culture and provide better service to their customers.
