Carry Yourself with Elegance
As a business owner, receiving a fake negative review can be frustrating and disheartening. However, there are different ways to respond to such situations. One approach is to adopt a snarky or witty tone, which can be entertaining for readers and boost the owner’s self-esteem. However, this approach may come across as unprofessional and may escalate the conflict with the reviewer.
On the other hand, there’s the “classy route,” exemplified by a restaurant that responded to a negative review with polite and respectful language. The owners expressed their regret that the reviewer had an unpleasant experience, and then explained that the details of the review did not match the restaurant’s policies or layout. By taking this approach, the owners were able to defend their establishment’s reputation without stooping to the level of the fake reviewer. This demonstrates the importance of maintaining professionalism and integrity, even in the face of unfounded criticism.
