#15: When the “Little Guy” Fights Back
Corporate giants often underestimate the power of everyday people — especially now, when one viral post can expose a company’s mistakes to millions. United Airlines learned this the hard way when a musician publicly documented how the airline damaged his guitar and refused to take responsibility.
His response? A song called “United Breaks Guitars,” which exploded online and damaged the airline’s reputation. It was a reminder that even the smallest voice can make noise loud enough to shake a corporation.
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