Restaurant Owners’ Clapbacks: “The Customer Is NOT Always Right”

Online reviews can be a double-edged sword. They provide valuable insights from diverse perspectives. On the other hand, their reliability may be questionable as reviewers may be biased and give exaggerated or unwarranted reviews. As a business owner, what can you do if your establishment receives a fake negative review, whether as a prank or intentional harm? Some restaurant owners featured in this article opted to “clap back” by responding assertively. The article compiles examples from various sources to showcase how these owners refused to remain silent when their businesses were unjustly maligned online.